PRIVACY POLICY
National Refrigerator Udhyog operates the website https://nationalrefrigerator.com and provides commercial and industrial refrigeration solutions, including dairy equipment, commercial cold rooms, chilling vats, refrigerated vans, and related machinery and services.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with our Services, as well as your rights and choices in relation to that information.
By accessing or using our Website and Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide Directly
You may provide personal information when you:
Submit an inquiry or contact form
Request a quotation, proposal, or product catalogue
Subscribe to our newsletter or marketing communications
Communicate with us by phone, email, or other channels
Request after-sales support, maintenance, or technical assistance
Engage with us as a supplier, distributor, or business partner
Examples of information you may provide include:
Full name
Email address
Phone number
Company name and designation
Business address or project location
Industry type and project requirements
Any other details you choose to share in your message or attachments
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
1.2 Information Collected Automatically
When you visit or interact with our Website, we may automatically collect certain technical and usage data, such as:
IP address and approximate location (city/region-level, where available)
Browser type, version, and settings
Device information (device type, operating system)
Date, time, and duration of your visits
Pages viewed, links clicked, and navigation paths
Referring URL or source (e.g., search engine, social media, referral website)
This information is typically collected using cookies, web beacons, and similar technologies for analytics and performance monitoring.
1.3 Information from Third Parties
We may receive information about you from:
Third-party analytics providers (e.g., aggregated visitor statistics)
Business partners, distributors, or vendors who refer you to us
Publicly available sources (e.g., your business website, online directories, LinkedIn, or other professional platforms)
We use such information in accordance with this Privacy Policy and applicable laws.
2. How We Use Your Information
We use the information collected for the following purposes:
To respond to your inquiries and requests:
Provide quotations, technical specifications, proposals, and follow-up communication.To provide and improve our Services:
Process your requests, coordinate project discussions, enhance product offerings, and improve user experience on the Website.To communicate with you:
Send updates regarding your inquiries, orders, or support tickets; communicate about new products, services, events, or company news, where permitted.To manage business relationships:
Maintain records related to customers, suppliers, contractors, and partners for operational and contractual purposes.To perform analytics and research:
Analyze Website traffic, trends, and user behavior to optimize our Website, marketing, and service delivery.To comply with legal obligations:
Fulfill requirements under applicable laws, regulations, and legal processes, including responding to lawful requests by authorities.To protect our rights and interests:
Prevent and address fraud, abuse, security threats, or violations of our Terms & Conditions.
We do not sell your personal information to third parties.
3. Legal Bases for Processing (Where Applicable)
Depending on your jurisdiction, we may rely on one or more of the following legal bases for processing your personal information:
Your consent
Performance of a contract or steps prior to entering into a contract
Compliance with a legal obligation
Our legitimate business interests (e.g., improving services, maintaining security, marketing to existing or prospective business customers), provided these are not overridden by your rights and interests
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit websites. They help websites recognize your device and remember certain information about your visit.
4.2 Types of Cookies We Use
We may use the following types of cookies:
Strictly necessary cookies: Required for the Website to function properly (e.g., basic navigation).
Performance and analytics cookies: Help us understand how visitors use the Website, such as which pages are visited most often.
Functionality cookies: Remember your preferences (e.g., language, region, or form inputs) to provide a more personalized experience.
4.3 Managing Cookies
Most web browsers allow you to:
View which cookies are stored on your device
Delete cookies
Block cookies from specific or all websites
If you choose to disable or block some or all cookies, certain features or functionalities of our Website may not work as intended.
For detailed instructions, consult your browser’s help section.
5. Data Security
We implement reasonable security measures to protect your information. However, internet transmissions cannot be fully secured, and we cannot guarantee absolute protection against unauthorized access.
6. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.
7. Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy occasionally. We encourage you to review this page periodically for updates.
9. Contact Information
If you have questions about this Privacy Policy or wish to request access, correction, or deletion of your personal information, please contact us:
- National Refrigerator Udhyog
- Satungal-10, Chandragiri, Kathmandu, Nepal
- +977-1-4315383 / +977-98412-88746